Apr 05, 2017  Outlook for Mac in Coexistence Environment. Posted on April 5. This issue is fixed in version 15.38 (170815) of the Insider Fast Build as of August, 16. Outlook for Mac requests version V20160713 when it’s sending GetItem SoapCommand. Outlook 2016 for MAC Retail 16 not showing mails templates and other new features. I used the volume license version of Office for Mac 2016, update Outlook for Mac 2016 to version 15.37 (170815), and there is no 'Send Later' feature either. Best Regards, Winnie Liang.

Hi Experts,

Outlook for Mac 2016 crash on High Sierra 10.13.3 with the crash log below:

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_MEMORY_ERROR (0x00000001132f7548)

Date/Time: 2018-01-25 08:38:19 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.9.0.18011602

Crashed Module Name: libicucore.A.dylib

Crashed Module Version: 1.0.0.0

Crashed Module Offset: 0x0000000000002b4c

Blame Module Name: OutlookCore

Blame Module Version: 16.9.0.180116

UnsymbolicatedChecksum: D514AED1B112FEB4C54B253561E164F0

Blame Module Offset: 0x0000000000148067

StackHash: ae07566b67a9950d-dm_1_main

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_00007ffeed0c0f20

Crashed thread: 0

I have completely uninstalled and reinstalled the client, but it doesn't help.

And, the crash still occurs in the Safe Mode with the crash log below:

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000008800)

Date/Time: 2018-01-25 14:45:06 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.9.0.18011602

Crashed Module Name: libsystem_platform.dylib

Crashed Module Version: 1.0.0.0

Crashed Module Offset: 0x00000000000016b7

Blame Module Name: OutlookCore

Blame Module Version: 16.9.0.180116

UnsymbolicatedChecksum: 57BC8C04856C0433DB6BA7FCEE162257

Blame Module Offset: 0x0000000000148067

StackHash: 5c9c76c240255887-dm_1_main

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_00007ffeec930f20

Crashed thread: 0

Thread 0 crashed:

# 1 0x00007fff7fdc36b7 in __platform_strcmp + 0x00000017 (libsystem_platform.dylib + 0x00000000000016b7) 0x0000000000000000

# 2 0x00007fff7e765055 in icu::ResourceArray::internalGetResource(ResourceData const*, int) const + 0x000000AF (libicucore.A.dylib + 0x00000000000c8055) 0x0000000000000000

# 3 0x00007fff7e69f9a5 in _res_getTableItemByKey + 0x0000008D (libicucore.A.dylib + 0x00000000000029a5) 0x00007ffeec930f70

# 4 0x00007fff7e6a18d7 in _ures_getByKey + 0x0000008A (libicucore.A.dylib + 0x00000000000048d7) 0x00007ffeec930fe0

# 5 0x00007fff7e6af0e9 in icu::OlsonTimeZone::OlsonTimeZone(UResourceBundle const*, UResourceBundle const*, icu::UnicodeString const&, UErrorCode&) + 0x000000E3 (libicucore.A.dylib + 0x00000000000120e9) 0x00007ffeec931040

# 6 0x00007fff7e81a9fd in icu::TimeZone::getIDForWindowsID(icu::UnicodeString const&, char const*, icu::UnicodeString&, UErrorCode&) + 0x0000036D (libicucore.A.dylib + 0x000000000017d9fd) 0x00007ffeec931220

# 7 0x00007fff7e6aee68 in icu::TimeZone::createTimeZone(icu::UnicodeString const&) + 0x00000018 (libicucore.A.dylib + 0x0000000000011e68) 0x00007ffeec931320

# 8 0x00007fff7e831133 in _ucal_setDefaultTimeZone + 0x000000AD (libicucore.A.dylib + 0x0000000000194133) 0x00007ffeec931340

# 9 0x00007fff7e6aed5b in _ucal_open + 0x0000003B (libicucore.A.dylib + 0x0000000000011d5b) 0x00007ffeec9313d0

# 10 0x00007fff5819f4c5 in -[__NSTimeZone secondsFromGMTForDate:] + 0x00000175 (CoreFoundation + 0x00000000000904c5) 0x00007ffeec9315f0

# 11 0x00007fff5819f2d9 in _CFTimeZoneGetSecondsFromGMT + 0x00000049 (CoreFoundation + 0x00000000000902d9) 0x00007ffeec931640

# 12 0x00000001080f6067 in (OutlookCore + 0x0000000000148067) 0x00007ffeec931670

# 13 0x0000000108097ff2 in (OutlookCore + 0x00000000000e9ff2) 0x00007ffeec9316c0

# 14 0x0000000108097e3b in (OutlookCore + 0x00000000000e9e3b) 0x00007ffeec931970

# 15 0x0000000108136764 in (OutlookCore + 0x0000000000188764) 0x00007ffeec9319a0

# 16 0x0000000107ff50ce in (OutlookCore + 0x00000000000470ce) 0x00007ffeec9319d0

# 17 0x0000000108097dda in (OutlookCore + 0x00000000000e9dda) 0x00007ffeec931a10

# 18 0x000000010803ef2f in (OutlookCore + 0x0000000000090f2f) 0x00007ffeec931a50

# 19 0x000000010803ee46 in (OutlookCore + 0x0000000000090e46) 0x00007ffeec931a90

# 20 0x00000001080448b5 in (OutlookCore + 0x00000000000968b5) 0x00007ffeec931ae0

# 21 0x0000000108041c1c in (OutlookCore + 0x0000000000093c1c) 0x00007ffeec931b20

# 22 0x0000000108041316 in (OutlookCore + 0x0000000000093316) 0x00007ffeec931bc0

# 23 0x0000000108136764 in (OutlookCore + 0x0000000000188764) 0x00007ffeec931c30

# 24 0x0000000103c5d52e in (Microsoft Outlook + 0x000000000099152e) 0x00007ffeec931c60

# 25 0x00000001080410b2 in (OutlookCore + 0x00000000000930b2) 0x00007ffeec931ca0

# 26 0x00000001032d6c22 in (Microsoft Outlook + 0x000000000000ac22) 0x00007ffeec931d50

# 27 0x0000000107fb3db3 in (OutlookCore + 0x0000000000005db3) 0x00007ffeec931d90

# 28 0x00000001032d6728 in (Microsoft Outlook + 0x000000000000a728) 0x00007ffeec931de0

# 29 0x00000001032d66d4 in (Microsoft Outlook + 0x000000000000a6d4) 0x00007ffeec931ec0

# 30 0x00000001032d60d6 in (Microsoft Outlook + 0x000000000000a0d6) 0x00007ffeec931f00

# 31 0x00000001032d3cbd in (Microsoft Outlook + 0x0000000000007cbd) 0x00007ffeec9320a0

# 32 0x00000001032d3a57 in (Microsoft Outlook + 0x0000000000007a57) 0x00007ffeec932440

# 33 0x00000001032d3916 in (Microsoft Outlook + 0x0000000000007916) 0x00007ffeec932480

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# 34 0x00000001032d3778 in (Microsoft Outlook + 0x0000000000007778) 0x00007ffeec9324a0

# 35 0x00007fff581a628c in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x0000000C (CoreFoundation + 0x000000000009728c) 0x00007ffeec932550

# 36 0x00007fff581a617a in __CFXRegistrationPost + 0x000001BA (CoreFoundation + 0x000000000009717a) 0x00007ffeec932560

# 37 0x00007fff581a5ec2 in ____CFXNotificationPost_block_invoke + 0x00000032 (CoreFoundation + 0x0000000000096ec2) 0x00007ffeec9325d0

# 38 0x00007fff58164af2 in -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 0x00000722 (CoreFoundation + 0x0000000000055af2) 0x00007ffeec932610

# 39 0x00007fff58163b8c in __CFXNotificationPost + 0x0000028C (CoreFoundation + 0x0000000000054b8c) 0x00007ffeec932d00

# 40 0x00007fff5a262467 in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x00000042 (Foundation + 0x0000000000006467) 0x00007ffeec932f40

# 41 0x00007fff5589b60a in -[NSApplication _postDidFinishNotification] + 0x00000139 (AppKit + 0x000000000017460a) 0x00007ffeec932f70

# 42 0x00007fff5589b253 in -[NSApplication _sendFinishLaunchingNotification] + 0x000000DC (AppKit + 0x0000000000174253) 0x00007ffeec932fc0

# 43 0x00007fff5576df13 in -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 0x00000232 (AppKit + 0x0000000000046f13) 0x00007ffeec933000

# 44 0x00007fff5576db49 in -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 0x000002B2 (AppKit + 0x0000000000046b49) 0x00007ffeec933090

# 45 0x00007fff5a2a5404 in -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 0x0000011F (Foundation + 0x0000000000049404) 0x00007ffeec9330e0

# 46 0x00007fff5a2a5282 in __NSAppleEventManagerGenericHandler + 0x00000066 (Foundation + 0x0000000000049282) 0x00007ffeec933130

# 47 0x00007fff59290dd0 in aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 0x000006FC (AE + 0x0000000000009dd0) 0x00007ffeec933170

# 48 0x00007fff59290677 in dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 0x00000029 (AE + 0x0000000000009677) 0x00007ffeec933300

# 49 0x00007fff59290565 in _aeProcessAppleEvent + 0x0000017F (AE + 0x0000000000009565) 0x00007ffeec933340

# 50 0x00007fff574ad5e0 in _AEProcessAppleEvent + 0x00000037 (HIToolbox + 0x000000000003f5e0) 0x00007ffeec9333a0

# 51 0x00007fff5576921e in __DPSNextEvent + 0x00000AE4 (AppKit + 0x000000000004221e) 0x00007ffeec9333e0

# 52 0x00007fff55efeb4c in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000BE4 (AppKit + 0x00000000007d7b4c) 0x00007ffeec933820

# 53 0x00007fff5575dd6d in -[NSApplication run] + 0x000002FC (AppKit + 0x0000000000036d6d) 0x00007ffeec933aa0

# 54 0x00007fff5572cf1a in _NSApplicationMain + 0x00000324 (AppKit + 0x0000000000005f1a) 0x00007ffeec933b50

# 55 0x00007fff7fb42115 in _start + 0x00000001 (libdyld.dylib + 0x0000000000001115) 0x00007ffeec933ba0

x86_64 Thread State(64bit):

__rax: 0x0000000000000074 __rbx: 0x0000000000004537 __rcx: 0x0000000000000000 __rdx:0x0000000000004537

__rdi: 0x00007fff7e8bcb66 __rsi: 0x0000000000008800 __rbp: 0x00007ffeec930f20 __rsp:0x00007ffeec930f20

__r8: 0x00007ffeec931008 __r9: 0xffffffff00000000 __r10: 0x00007fffb83d1f50 __r11:0xffffffffff582892

__r12: 0x0000000000000000 __r13: 0x00007ffeec931258 __r14: 0x000000000000229b __r15:0x0000000000008800

__rip: 0x00007fff7fdc36b7 __rflags: 0x0000000000010206 __cs: 0x000000000000002b __fs:0x0000000000000000

__gs: 0x0000000000000000

Can you give me any suggestion?

Thanks in advance.

R.X

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