It maintains compatibility with PC operating systems (which requires reformatting), and it is similar in functionality and performance to the seventh generation My Passport Ultra. In terms of features, the My Passport for Mac offers standard 256-bit AES encryption, compatibility with Apple Time Machine, and WD Drive Utilities. Windows can't normally read Mac-formatted drives, and will offer to. When you're done, the drive should work on both Windows PCs.

May 31,2019 • Filed to: Data Recovery Tips • Proven solutions

Summary:

Many users asked me about the same problem: 'My Macbook can recognize my WD MY Passport, but when I want to open it and find some files, the system shows that the drive is unreadable. The files in the drive is important, do you know how to get the data back before I repair it.' Data loss problems are common in our daily life, find a suitable method to recover the data is very necessary for you. And you should know that to recover files from My Passport external hard drive is not a difficult task, this article will provide you the full guides to solve your problem.

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Part 1. WD My Passport External Hard Drive Data Recovery for Mac

As long as lost files on your WD My Passport drive haven't been overwritten by new data and you drive can still be recognized as a drive by your Mac, you’re likely to restore all lost data with the help of a WD My Passport data recovery program such as Recoverit (IS) for Mac.

This powerful utility enables you to recover WD My Passport data lost for various situations and it'll do no harm to your drive. With its comprehensive recovery mode and simple operation, you can easily get back all kinds of files, such as photos, audio files, document files, videos and more. Besides, is compatible for all Mac models and Mac OS X versions including Yosemite, El Capitan and macOS Sierra.

Recoverit (IS)

A Life Saver to Solve Your Data Loss Problems!

• It is compatible with both Windows and Mac operating system.
• It supports a large number of storage device type including hard drives, USB flash drives, SD cards, etc.
• All major types of files can be recovered including music, images, video, documents, emails, and archives.
• It has a deep scan features for in-depth scanning of the hard drive for searching files to recover.

Part 2. How to Recover Data from WD My Passport Hard Drive on Mac (El Capitan, macOS Sirra and macOS High Sierra)

Steps on How to Recover Deleted Photos and Videos on WD My Passport Hard Drive

Step 1. Choose File Types to Start WD My Passport Recovery

After launching the tool on your Mac, you'll get 6 file type option tabs as follow. If you want to recover lost, deleted or formatted files from WD My Passport drive, you can select one or more file types. After that, try to click 'Next' button to continue.

Step 2. Scan Your WD My Passport Drive

Then your WD My Passport hard drive will be listed in the window. You can select it and click 'Start' to start scanning for lost data.

Step 3. Recover Files from WD My Passport Hard Drive

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After scanning, found contents on your hard disk will be listed according to folders in the window. You can view original name or preview photos and documents to check whether the lost data are found or not.

Part 3. Tips About WD My Passport Data Recovery on Mac

WD My Passport external hard drive has been widely used all over the world. However, files on WD My Passport hard drive can be lost due to deletion, formatting, data transferring, virus infection, system error and some other reasons. If you have backup of lost files on somewhere else, you can retrieve them within seconds. Otherwise, you need WD My Passport data recovery software to solve your problem.

Since lost files can be easily overwritten by new data on your WD My Passport drive, please stop using it immediately when files are lost.

WD My Passport Ultra 1TB drive not detected on PC, how to fix it

'I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files. This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer.
The WD hard drive failed to show up on my PC and I couldn't access saved data either. Is there a possible way that can help me to repair the not detectable WD drive to work again?'

If you are having a similar problem on your WD My Passport Ultra hard drive or other brands of external hard drive or devices, don't worry. Here in the below, we'll show you how to fix and repair not detectable or unrecognized WD My Passport or other brands of the external hard drive to work again.

Quick Fix. Try a different USB cable or PC

When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not.

1. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. The problem exists on the USB cable.

2. If the WD drive cannot be detected either, you can selectively follow below 3 methods to get problems fixed and repair the WD My Passport drive to work again.

Method 1. Change WD drive letter and path to make WD drive detectable

When your WD become inaccessible, you can follow the guidelines below to change WD drive letter and path to make it detectable and accessible again in Windows PC:

Step 1. Press Win + R to bring up Run dialog > Type: diskmgmt.msc to open Disk Management.

Step 2. Right-click on WD drive and choose Change Drive Letter and Paths.

Step 3. Click Add and choose the drive letter beside Assign the following drive letter > Click OK.
If WD drive has already assigned with a letter, click Change to choose another letter for it.

Step 4. Then restart PC and you can check out whether the problem still exists or not.

Method 2. Fix corrupted system files and update device driver on WD drive

If the system files corrupted or the WD device driver is outdated, you won't be able to access the drive. Follow to see how to fix corrupted system files and update WD device driver now:

1. Fix bad sectors and corrupted system files on WD drive

Download EaseUS partition manager software to repair corrupted system files on WD hard drive or external hard drive.

Step 1: Open EaseUS Partition Master on your computer. Then locate the disk, right-click the partition you want to check, and choose 'Check File System'.

Step 2: In the Check File System window, keep the 'Try to fix errors if found' option selected and click 'Start'.

Step 3: The software will begin checking your partition file system on your disk. When it has completed, click 'Finish'.

2. Update WD device driver

1. Right-click on the Windows icon at the left corner and select Device Manager.

2. Find and expand Disk Drivers, Portable Devices, Universal Serial USB Controllers or Other devices to see if WD device is shown as Unknown device.

3. Right-click on Unknown device > select Properties.

4. Go to Details tab > Set Property to be Hardware Ids.

5. Right-click the top Value and click Copy.

6. Paste what you copy into a browser to search the correct device driver, find and download the correct WD device driver and install it on your PC.

7. Then restart your computer and everything shall work fine with your WD My Passport Ultra drive.

Method 3. Uninstall/Reinstall USB controllers on WD My Passport drive

Step 1. Right-click on the Windows icon at the left corner and select Device Manager.

Step 2. Find and expand Universal Serial Bus controllers > Right-click on USB controllers on your WD drive and select Uninstall device.

Step 3. Restart the computer and Microsoft will automatically reinstall the USB controllers software for your WD drive.
After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then.

Extra Important Tips

If your WD hard drive shows up and can be detected normally again, please don't rush to use it. Please do these tips first:

1. 1. Copy and backup important data from your WD hard drive to another storage device.
2. 2. Format WD hard drive or external hard drive to NTFS for saving data again.

If the WD hard drive still doesn't show up or cannot be detected, some physical errors may have occurred to your device. Please try these tips for a guide:

1. 1. Search and find some manual guide online to check the physical error on your WD hard drive.
2. 2. Or you can take your WD drive to a local hard drive repair center for professional help. (If you are not professional, please try this tip.)